Privacy policy
HAYAATBIZ — PRIVACY POLICY
Last Updated: 20 February 2026
HayaatBiz (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, place an order, contact us through WhatsApp, email, phone, or use any of our services (collectively, the “Services”).
By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described below.
1. INFORMATION WE COLLECT
We may collect the following information when you use our Services:
Personal Information You Provide:
• Full name
• Phone number
• Email address
• Shipping and billing address
• Order and purchase details
• Customer support communications
• Payment confirmation and transaction-related information for online payments
Automatically Collected Information:
• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited and browsing activity
• Website interaction data
• Cookies and similar tracking technologies
We collect only the information reasonably necessary to provide and improve our Services, process orders, and maintain website security.
2. HOW WE USE YOUR INFORMATION
We may use the information we collect to:
• Process, confirm and fulfill orders
• Arrange shipping and delivery
• Provide customer support
• Send order confirmations and delivery updates
• Respond to customer enquiries
• Improve our website, products and services
• Maintain website security and prevent fraudulent or unauthorized activities
• Comply with applicable legal and regulatory requirements
• Send relevant product information and promotional communications, where permitted
You may opt out of promotional communications at any time by contacting us or using the unsubscribe option where provided.
We do not sell or rent your personal information to third parties.
3. PAYMENT INFORMATION
Online payments may be processed through secure third-party payment gateways or payment service providers.
HayaatBiz does not intentionally store complete credit card, debit card, UPI credentials, banking passwords, or other sensitive payment credentials on its own servers.
Payment information may be processed directly by the relevant payment service provider according to its own privacy policy, security practices and applicable regulations.
For Cash on Delivery (COD) orders, we may collect and use the information necessary to process, verify, ship and fulfill the order.
4. SHIPPING AND ORDER FULFILLMENT
To fulfill your order, we may share necessary information such as your name, shipping address and contact number with:
• Delivery and logistics partners
• Shipping service providers
• Order fulfillment partners
• Other service providers involved in delivering your order
Such information is shared only to the extent reasonably necessary for order processing, delivery, customer support, security and related business operations.
Where appropriate and available, we may use discreet packaging for products.
5. COOKIES AND TRACKING TECHNOLOGIES
Our website may use cookies, pixels and similar technologies to:
• Maintain website functionality
• Improve your browsing experience
• Understand website traffic and usage
• Measure the performance of marketing campaigns
• Improve our website and services
You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features or functionality.
6. THIRD-PARTY SERVICES
We may use trusted third-party service providers to support our business operations, including:
• Payment processing
• Website analytics
• Advertising and marketing
• Shipping and logistics
• Customer communication
• Website security
These providers may process information according to their own terms and privacy policies.
We recommend reviewing the privacy policies of third-party services when applicable.
7. DATA SECURITY
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration or disclosure.
However, no method of transmission or electronic storage is completely secure. Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.
8. DATA RETENTION
We retain personal information only for as long as reasonably necessary for purposes such as:
• Processing and completing transactions
• Providing customer support
• Maintaining business and transaction records
• Complying with applicable legal and regulatory obligations
• Resolving disputes
• Preventing fraud and maintaining security
• Enforcing our agreements and policies
When information is no longer required, it may be securely deleted or anonymized where appropriate.
9. YOUR PRIVACY RIGHTS
Depending on applicable laws, you may have certain rights regarding your personal information, including the right to:
• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information, where legally applicable
• Withdraw consent for certain communications
• Opt out of promotional communications
To make a privacy-related request, please contact us using the details provided below.
10. THIRD-PARTY LINKS
Our website may contain links to third-party websites, applications or services.
We are not responsible for the privacy practices, content or security of third-party websites or services. We recommend reviewing their respective privacy policies before providing personal information.
11. CHILDREN’S PRIVACY
Our products and Services are intended for adults.
We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that personal information has been collected from an individual under 18 without appropriate authorization, we will take reasonable steps to address the situation.
12. MARKETING COMMUNICATIONS
Where permitted by applicable law, we may use your contact information to provide information about our products, offers or services.
You may opt out of promotional communications at any time by contacting us or using the unsubscribe mechanism provided in the communication.
Transactional communications, such as order confirmations, payment notifications and delivery updates, may still be sent when necessary to fulfill your order.
13. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our business, services, technology or applicable legal requirements.
Any updates will be posted on this page with a revised “Last Updated” date.
14. CONTACT US
If you have any questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us:
Email: hayaatbiz.official@gmail.com