Refund policy

HAYAATBIZ — RETURN & REFUND POLICY

Last Updated: 20 February 2026

At HayaatBiz, customer satisfaction is important to us. Please review this Return & Refund Policy carefully before placing an order.

1. RETURN WINDOW

Customers may request a return within 3 days of receiving the order, subject to the eligibility conditions mentioned below.

2. RETURN ELIGIBILITY

To be eligible for a return:

• The product must be unused, unopened and in its original condition.
• The product must remain in its original, undamaged packaging and seal.
• Proof of purchase, such as the order confirmation or invoice, must be provided.
• For product safety and hygiene reasons, opened, used or tampered products are not eligible for return.

3. HOW TO REQUEST A RETURN

To request a return, please contact us at:

Email: Hayaatbiz.official@gmail.com

Please provide your order number and relevant details. Once your request has been reviewed and approved, we will provide the return instructions.

Returns sent without prior approval may not be accepted.

4. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

Please check your order when it is delivered.

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery and provide clear photographs of the product, packaging and shipping label.

We will review the issue and, where applicable, arrange a suitable resolution.

5. NON-RETURNABLE PRODUCTS

The following are generally not eligible for return:

• Opened or used wellness/dietary supplement products
• Products with a broken or tampered seal
• Gift cards
• Customized or specially prepared products
• Products returned without prior approval

Sale or discounted products: Return eligibility will be specified on the relevant product or offer page.

6. EXCHANGES

For an eligible unopened product, customers may request an exchange subject to availability and approval.

Where an exchange is not available, we may provide another appropriate resolution in accordance with this policy.

7. REFUND PROCESS

Once an approved return is received and inspected, we will notify the customer regarding the refund.

If the refund is approved:

• The refund will generally be issued to the original payment method.
• Processing may take 7–10 business days after refund approval.
• Additional processing time may be required by banks or payment providers.
• For eligible COD orders, refunds will be processed through an appropriate bank-transfer method after verification of the customer's details.

8. INTERNATIONAL ORDERS

For orders shipped outside India, applicable local consumer-protection and import regulations may apply.

Unless the product is damaged, defective or incorrectly supplied, the customer may be responsible for applicable return shipping costs, duties or other charges.